Tony Chachere's Instant Roux Mix

Refund Policy

Defects

1. The Customer shall inspect the Goods on delivery and shall within 48 hours of delivery (time being of the essence) notify IFL of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote.  The Customer shall return the items and afford IFL an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way.  If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which IFL has agreed in writing that the Customer is entitled to reject, IFL’s liability is limited to either (at IFL’s discretion) replacing the Goods at no extra charge or reimburse the customer for the Goods.

Returns

1. Returns will only be accepted provided that:
   1. the Customer has complied with the provisions of clause 9.1; and
   2. IFL has agreed in writing to accept the return of the Goods; and
   3. the Goods are returned at the Customer’s cost within seven (7) days of the delivery date; and
   4. IFL will not be liable for Goods which have not been stored or used in a proper manner; and
   5. the Goods are returned in the condition in which they were delivered and with all packaging material and paperwork in as new condition as is reasonably possible in the circumstances.